1. Introduction
At DigiCrowl, we strive to provide high-quality services to our clients. This Cancellation and Refund Policy outlines the terms under which clients can cancel services and request refunds.
2. Cancellation Policy
- Client-Initiated Cancellation: Clients may cancel services at any time by providing written notice to DigiCrowl. The cancellation will be effective on the date the notice is received.
- Notice Period: A notice period of 30 days is required for cancellation of ongoing services. Clients will be billed for services rendered up to the cancellation date.
3. Refund Policy
- Refund Eligibility: Refunds will be considered for prepaid services that have not yet been rendered.
- Non-Refundable Services: Certain services, such as one-time projects, may be non-refundable. This will be clearly outlined in the service agreement.
- Request Process: To request a refund, clients must submit a written request to DigiCrowl within 15 days of the cancellation notice.
4. Refund Processing
- Refund Method: Approved refunds will be processed through the original payment method within 15 days of approval.
- Refund Amount: The refund amount will be calculated based on the services rendered prior to cancellation.
5. Dispute Resolution
If you have a dispute regarding the cancellation or refund process, please contact us directly at support@digicrowl.com We will make every effort to resolve the issue amicably.
6. Changes to This Policy
We reserve the right to update this Cancellation and Refund Policy at any time. Clients will be notified of significant changes via email or through our website.
7. Contact Us
For questions or concerns regarding this Cancellation and Refund Policy, please reach out to:
DigiCrowl
Sector-5, Gurgaon, Haryana-122001
support@digicrowl.com
+91-8218821668, 9205060740